Privacy Policy

Last updated: 2 July 2026

YCLIN Speciality Labs, a division of YKM Healthcare Pvt. Ltd. ("YCLIN", "we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.yclin.net or avail our diagnostic services.

1.Information We Collect

a) Personal Information

Name, age, gender, contact number, email address, postal address and other details you provide when booking a test or contacting us.

b) Health & Diagnostic Information

Test requisitions, samples, results, medical history and related clinical data necessary to provide our Services.

c) Payment Information

Payments are processed by secure third-party payment gateways. We do not collect or store your full card number, CVV, UPI PIN or net-banking credentials.

d) Technical Information

IP address, browser type, device information and usage data collected through cookies and similar technologies (see our Cookies Policy).

2.How We Use Your Information

• To provide diagnostic services, process bookings and generate reports;
• To process payments and issue invoices/receipts;
• To communicate results, appointment details and service updates;
• To respond to enquiries and provide customer support;
• To comply with legal, regulatory and accreditation requirements;
• To improve our website, services and patient experience.

3.Confidentiality of Health Information

4.Sharing & Disclosure

We may share your information with:

• Our processing centre and authorised laboratory personnel for conducting tests;
• Referring doctors or healthcare providers, where authorised by you;
• Payment gateways and service providers strictly to facilitate transactions and operations;
• Regulatory, legal or governmental authorities where required by law.

5.Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6.Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this Policy and to comply with legal, medical record-keeping and accreditation obligations.

7.Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may withdraw consent for certain processing. To exercise these rights, contact us using the details below.

8.Children's Privacy

Diagnostic services for minors are booked and managed by a parent or legal guardian. We do not knowingly collect information directly from children without such consent.

9.Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with the revised date.

10.Grievance & Contact