Refund Policy

Last updated: 2 July 2026

This Refund Policy explains the circumstances under which YCLIN Speciality Labs (a division of YKM Healthcare Pvt. Ltd.) will issue refunds for payments made towards diagnostic tests and services booked through www.yclin.net.

1.Refund Eligibility

You may be eligible for a refund in the following cases:

• The booked test/service could not be performed by YCLIN;
• A duplicate payment was made for the same booking due to a technical error;
• Payment was deducted but the booking was not confirmed;
• You cancelled the booking before sample collection or processing (see our Cancellation Policy);
• The service was not available at your selected location and no suitable alternative was provided.

2.Non-Refundable Cases

Refunds will not be applicable where:

• The sample has already been collected and/or the test has been processed;
• A home-collection visit has already been completed;
• The test could not be completed due to an inadequate, insufficient or improperly prepared sample provided by the patient;
• Reports have already been generated and delivered.

3.Duplicate / Failed Transactions

If an amount is debited from your account for a failed or duplicate transaction, the amount is generally auto-reversed by your bank/payment provider within 5–7 business days. If it is not, please contact us with the transaction details and we will assist in resolving it.

4.Refund Process & Timeline

5.How to Request a Refund

To request a refund, please contact us with your booking ID, transaction reference and reason for the refund via email at info@yclin.net or by phone at 040-2340 0600. Our team will review your request and respond within a reasonable time.

6.Contact Us